Desktop Support Specialist

1 day ago

Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 23,68,000 - ₹ 24,84,000

Job Title: Desktop Support Specialist

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About the Role:

This role requires a skilled individual to provide top-notch technical support to end-users. The ideal candidate will have hands-on experience with Outlook troubleshooting, proficiency in Windows OS configuration & installation, and working knowledge of ticketing tools.

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Key Responsibilities:

  • Provide first-level technical support for desktops, laptops, and peripherals.
  • Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
  • Install, configure, and maintain Windows OS and basic software applications.
  • Use ticketing tools to log, track, and close IT support tickets as per SLA.
  • Perform system upgrades, patches, and hardware/software installations.
  • Coordinate with other IT teams for escalations or network-related issues.
  • Maintain asset records and ensure proper documentation of support tasks.
  • Provide remote or onsite support to end-users across departments.

Required Skills and Qualifications:

  • Strong hands-on experience with Outlook troubleshooting.
  • Proficiency in Windows OS configuration & installation.
  • Working knowledge of ticketing tools like ServiceNow, Remedy, or similar.
  • Basic understanding of hardware and network troubleshooting.
  • Good communication and interpersonal skills.
  • Ability to handle and prioritize multiple tasks.

Education Requirements:

  • Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.).

Experience Requirements:

  • Minimum 1.5 years of relevant desktop support experience.

Additional Information:

  • Immediate or short notice joiners preferred.

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