IT Infrastructure Specialist

15 hours ago

Varanasi, Uttar Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000
IT Support Specialist

As an IT Support Specialist, you will be a key member of our dynamic support team, playing a vital role in delivering world-class technical assistance to users.

This is an exciting opportunity to join a collaborative and user-friendly space where employees can drop in for help. You will be the face of technology support for our users, offering hands-on assistance, resolving issues, and ensuring seamless day-to-day operations.

You will troubleshoot complex technical issues, manage IT assets, deploy hardware, and ensure that users have the tools and support they need to stay productive.

The role is all about making technology accessible, reliable, and user-friendly, whether it's fixing a laptop, configuring email on a mobile device, or guiding someone through a new software rollout.

Key Responsibilities:
  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes like data preservation.
  • Support end users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation is up to date.
Requirements:
  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in 24x7 rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.

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