Strategic Customer Research Specialist

4 days ago

Varanasi, Uttar Pradesh, India beBeeInsights Full time ₹ 1,60,00,000 - ₹ 2,20,00,000
Customer Insights Researcher

We are seeking a highly motivated researcher to join our team to drive impactful product development and enhancements.

As a customer insights researcher, you will focus on understanding and capturing customer needs, behavior, and feedback through structured research and surveys.

Your insights will directly influence product development, ensuring we remain responsive and impactful.

Key Responsibilities:

  • Research Design Execution:
    • Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedback sessions.
    • Identify customer needs, pain points, preferences, and analyze user behavior to support product development and improvement.
    • Compile research findings into clear, actionable insights for cross-functional teams.
  • Survey Instrumentation:
    • Develop effective survey instruments tailored to specific research goals.
    • Manage and analyze survey data to uncover meaningful trends and actionable insights.
  • Stakeholder Collaboration:
    • Work closely with product managers, designers, engineers, and program teams to integrate research findings into product and service enhancements.
    • Clearly communicate research insights and recommendations to internal stakeholders through presentations, reports, and dashboards.
  • Data Management Reporting:
    • Maintain organized records of research data, ensuring accuracy and confidentiality.
    • Prepare detailed research reports highlighting critical insights, trends, and strategic recommendations.

Requirements:

  • Bachelor's degree in business, social sciences, psychology, market research, or a related field.
  • 4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organization or a leading market research organization.
  • Proficiency in survey design tools (e.g., SurveyMonkey, Wufoo Qualtrics) and analytical tools (e.g., Excel, SPSS, R) and visualization tools.
  • Exceptional analytical skills, attention to detail, and ability to interpret complex datasets.
  • Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders.

Why Join Us?

  • Contribute directly to impactful global initiatives supporting entrepreneurship and economic growth.
  • Be part of a collaborative, inclusive culture focused on innovation and excellence.
  • Opportunity for professional growth within a globally recognized foundation.
  • Engage with diverse stakeholders across multiple countries and sectors.

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