Customer Journey Manager

**Counselling Manager - Undergraduate Applications** As a Counselling Manager, you will play a pivotal role in shaping student journeys—from the initial counselling roadmap to university acceptances. You'll lead a team of counsellors, collaborate with mentors and editors, and personally support ambitious students in building distinctive, high-impact...

About Customer ExperienceWe are a service-focused organization dedicated to health and wellness.As a Customer Service Specialist, you will work closely with our team to resolve customer inquiries and improve the customer experience.Handle customer inquiries through chat, phone calls, and email communication.Maintain knowledge of our products, policies, and...

Job Title: Customer Experience RepresentativeJob DescriptionWe are seeking a highly motivated and empathetic individual to support students and parents throughout their academic journey.The successful candidate will address concerns and refund requests with accuracy and efficiency.This role involves managing escalations across multiple channels to maintain a...

Marketing Automation Specialist">">About the Role">This role is ideal for someone with a passion for marketing automation and a strong understanding of customer journey orchestration.">Job Responsibilities:">Develop, configure, and maintain complex marketing automation campaigns using Adobe Experience Cloud solutions.">Design and implement segmentation and...

As a key member of our team, you will be the primary point of contact for influencers, brands, and users on our app. Your role will involve handling inbound queries, emails, and calls to resolve issues and provide accurate information while maintaining a positive and professional tone.Key ResponsibilitiesAct as the main liaison between our team and external...

Lead Sales and Customer Success with HubSpot ExpertiseWe're expanding our operations, and we need a skilled CRM Manager to oversee the growth of our sales and customer success technology stack.This role is perfect for someone who has experience working with HubSpot (or similar CRMs), enjoys developing processes that make teams more efficient, and thrives in...

Job Title: CRM ExecutiveRole OverviewThis role is responsible for managing customer relationships and driving business growth through effective collection strategies.Key Responsibilities:

Job Title:Customer Account RepresentativeJob Description:We are seeking a proactive and results-driven Customer Retention and Account Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and...

Insurance Operations Specialist Role OverviewWe are seeking a skilled professional to manage the post-payment customer journey for term insurance cases.About the Job:The ideal candidate will be responsible for overseeing documentation, medical scheduling, and verification processes. They will collaborate with insurers, underwriters, TPAs, and internal...

Job Title: Senior Customer Experience ManagerThe Role:Lead a team of customer support specialists to deliver exceptional customer experiences.Analyze customer interactions, identify areas for improvement, and implement solutions.Develop strategies to enhance efficiency, productivity, and customer satisfaction.Collaborate with cross-functional teams to drive...