Customer Relationship Manager

4 days ago

Varanasi, Uttar Pradesh, India beBeeAccount Full time US$ 45,000 - US$ 55,000
Job Title:

Customer Account Representative

Job Description:

We are seeking a proactive and results-driven Customer Retention and Account Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Key Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on conversion rates from trials to purchases, accounts suspended due to non-response, and other key metrics.

Required Skills and Qualifications:

  • Advanced knowledge of Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Strong analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.

Benefits:

Our global technology client fosters a progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence define this global technology leader.

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