Technical Relationship Manager

8 hours ago


Varanasi, Uttar Pradesh, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000
Job Overview

We're seeking a seasoned professional to fill the role of Deployment Officer. This position combines technical expertise, customer engagement, and product advocacy.

  1. Product & Customer Expertise
  • Develop a deep understanding of our software products and services
  • Act as the primary point of contact for customers building trust-based relationships
  • Understand each client's business requirements and configure their account
Deployment & Training
  • Lead onboarding and deployment activities at customer sites
  • Conduct training sessions for staff
  • Share best practices to help businesses maximize the value of our platform
Support & Troubleshooting
  • Provide remote and on-site support ensuring high availability for your portfolio of customers
  • Take ownership of user issues track tickets collaborate with engineering and report on root causes
  • Escalate critical issues promptly coordinating with internal teams for resolution
CUSTOMER ENGAGEMENT & ADVOCACY
  • Communicate with users in clear friendly and professional language
  • Proactively engage with clients to anticipate needs and offer solutions
  • Delight customers and turn them into brand ambassadors

You'll thrive if you have

  • 0–2 years of experience in software deployment technical support or account management in POS or SaaS domains
  • Strong knowledge of hardware setup and troubleshooting systems networks
  • Excellent communication skills in English and at least one regional Indian language
  • Ability to train and educate end users across different roles
  • Strong problem-solving skills independent thinking and ability to work under pressure
  • Highly available and willing to travel locally within the assigned metro city for visits
  • Passion for technology customer success and delivering great experiences


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