Customer Relationship Specialist

4 days ago

Varanasi, Uttar Pradesh, India beBeeRetention Full time ₹ 7,20,000 - ₹ 10,80,000
Key Account Manager Job Description

The primary goal of this role is to foster long-term customer relationships, ensure subscription renewals, and resolve any outstanding account issues. This position involves proactively reaching out to customers whose trials have expired, facilitating subscription purchases, processing orders, and addressing account discrepancies.

Responsibilities:
  • Proactively contact customers to discuss subscription renewal options and resolve any outstanding issues.
  • Process orders in a timely manner after receiving customer approval, ensuring seamless transactions.
  • Implement account suspensions as necessary, maintaining accurate documentation for future reference.
  • Maintain detailed records of all interactions, including follow-ups and correspondence.
  • Generate reports on key performance metrics, such as conversion rates and account activity.
Requirements:
  • Advanced Microsoft Excel skills for data analysis and reporting.
  • Basic Microsoft Word proficiency for document creation and editing.
  • Analytical skills to track performance metrics and optimize business processes.
  • Strong organizational and attention-to-detail skills to meet deadlines and deliver high-quality results.
  • Problem-solving abilities to address complex customer issues.
  • Experience in customer-facing roles, with a focus on building strong relationships.
  • Excellent communication and negotiation skills for effective collaboration with customers and stakeholders.
  • Proficiency in CRM systems, such as Salesforce, to manage customer interactions and data.
  • Experience with Zendesk or similar helpdesk software for issue resolution and customer support.

Our organization values diversity, integrity, experience, honesty, people, humanity, and passion for excellence. We leverage cutting-edge technologies to drive innovation and maintain a dynamic work environment that fosters creativity and growth.

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