Customer Relationship Advocate

4 days ago

Varanasi, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

About Customer Experience

We are a service-focused organization dedicated to health and wellness.

As a Customer Service Specialist, you will work closely with our team to resolve customer inquiries and improve the customer experience.

  • Handle customer inquiries through chat, phone calls, and email communication.
  • Maintain knowledge of our products, policies, and processes.
  • Troubleshoot customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Assist customers with orders and ensure timely delivery.

You will also:

  • Gather customer feedback and report common issues.
  • Work closely with other departments to ensure a seamless customer journey.
  • Document customer interactions and provide regular reports to management.

To succeed in this role, you will need:

  • Experience in speaking with customers and resolving concerns.
  • Experience working with tools like Excel or similar.
  • Excellent written and verbal communication skills in English.
  • Able to maintain confidentiality and handle sensitive information.

This is an exciting opportunity to make a positive impact on our customers.

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