Customer Service Advocate

7 hours ago

Varanasi, Uttar Pradesh, India beBeeCustomer Full time ₹ 7,60,000 - ₹ 12,10,000

We are seeking a skilled CRM Professional to join our team in the affordable housing project Diya Greencity.

This is an excellent opportunity to provide exceptional customer satisfaction in a successful large-scale housing project.

Associating with projects built directly under state government policy will help in growth of individual seeking career in similar fields

Responsibilities:

  • Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.
  • Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.
  • Collaborate with the sales team to provide seamless support throughout the sales process.
  • Utilize CRM software to track customer interactions, document inquiries, and generate reports.
  • Analyze customer data to identify patterns, trends, and opportunities for improvement.
  • Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
  • Contribute to the development and implementation of CRM processes and protocols.
  • Continuously update product knowledge to provide accurate information to customers.
  • Strive to exceed customer expectations and contribute to a positive and collaborative team environment.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
  • Proficiency in using CRM software and tools.
  • Analytical mindset with the ability to analyze customer data and generate insights.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Flexibility to work on weekends or extended hours, if required.

Work Timings :

Monday to Saturday

9.30 am to 6.30 pm

If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a dynamic and challenging environment, we invite you to join us. Together, we can make a difference in the lives of our valued customers.

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