Client Relationship Manager

24 hours ago

Varanasi, Uttar Pradesh, India beBeeRetention Full time ₹ 8,00,000 - ₹ 10,00,000
Customer Retention Specialist Job Description

We are seeking a skilled Customer Retention Specialist to strengthen our relationship with loyal customers. This role will focus on customer lifecycle management, personalization, loyalty, and repeat purchase growth across digital channels.

About the Role:

This position is ideal for someone with experience in CRM, retention, or customer engagement in D2C/Consumer Brands. The successful candidate will have strong knowledge of CRM tools, automation, and analytics platforms.

Key Responsibilities:

  • Customer Lifecycle Management: Design and execute customer retention journeys: onboarding, engagement, repeat, cross-sell, win-back, and churn prevention.
  • Campaign & Channel Management: Own CRM campaigns across Email, SMS, WhatsApp, and Push Notifications with sharp personalization.
  • Loyalty & Retention Programs: Strengthen our Loyalty Program – driving sign-ups, redemptions, and customer delight.

Desired Skills & Experience:

  1. 3–5 years of experience in CRM, Retention, or Customer Engagement in D2C/Consumer Brands.
  2. Strong knowledge of CRM tools, automation, and analytics platforms.
  3. Analytical mindset – comfort with data, cohort analysis, and A/B testing.
  4. Creative thinker with ability to personalize content and storytelling.
  5. Strong understanding of customer empathy and solution-driven communication.

Benefits:

  • Opportunity to scale a high-growth D2C brand trusted by millions.
  • Work in a fast-paced, entrepreneurial environment where ideas are valued.
  • Be part of a purpose-led, sustainable brand shaping the future of clean beauty.

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