Key Customer Engagement Executive

18 hours ago


Varanasi, Uttar Pradesh, India beBeeSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Customer Success Strategist

We're seeking a seasoned professional to drive customer success and foster strong relationships with international brands.

This role involves owning customer key performance indicators, educating clients on marketing strategies, and helping them create engaging user experiences.

  • Develop a deep understanding of your customers' businesses and industries
  • Lead a team of customer success managers and collaborate with cross-functional teams to achieve revenue goals
  • Represent the company as a trusted advisor and advocate, helping clients create effective marketing strategies and user lifecycle journeys
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue growth
  • Stay up-to-date on industry trends and best practices in digital marketing and analytics
  • Provide expert guidance to clients on leveraging the full platform functionality to maximize customer engagement
  • Handle customer concerns with confidence and ensure they receive maximum value from our solutions
  • Generate case studies, testimonials, and PR from satisfied customers

Qualifications:

  • MBA in Marketing or equivalent experience
  • 9-12 years of experience in CRM or customer success
  • Strong attention to detail, dedication, organization, and excellent communication skills
  • Ability to work with cross-functional teams and identify process improvements
  • Strong problem-solving skills, including diagnosis, root-cause assessment, option evaluation, and resolution
  • Excellent presentation and communication skills
  • Ability to respond quickly to critical issues and roadblocks

Why Choose Us?

Our AI/ML-powered customer engagement and experience platform helps B2C brands increase engagement, conversions, revenue, and retention. Our SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for businesses of all sizes.

With a perfect blend of experience and agility, we currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India.


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