Senior Customer Experience Specialist

1 week ago


Varanasi, Uttar Pradesh, India beBeeCustomerExperience Full time ₹ 8,00,000 - ₹ 12,00,000

Job Summary:

  • Maintaining and updating records of customer interactions is a vital part of this role.

Key Responsibilities:

Customer Engagement
  • Handling customer complaints in a timely and effective manner to ensure high-quality service.
  • Facilitating registration and other legal-related documentation for customers.
Technical Skills
  • Proficient in MS Office, including Excel, Word, and PowerPoint.
  • Open to learning and working with AI-powered tools to enhance the customer experience.
Industry Knowledge
  • Familiarity with regulations related to the industry, specifically Department of Stamp Duty & Registration.
  • Liaising with departments like Account, Legal, and Liaising to ensure seamless communication.

Additional Responsibilities:

  • Following up on outstanding payments to maintain a smooth financial process.
  • Interacting with financial institutions for documentation purposes.
  • Processing customer accounts and filing documents efficiently.
  • Working towards achieving targets and deadlines (TAT).
  • Performing other duties as assigned by senior authorities.


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