Technical Application Support Specialist
1 month ago
We are seeking a seasoned Technical Application Support Specialist to join MNR Solutions in Bangalore. As a key member of our team, you will play a pivotal role in ensuring the smooth operation of software applications and providing exceptional technical support.
Key Responsibilities:• Deliver comprehensive technical support for enterprise-level applications, leveraging your expertise to resolve complex issues efficiently.
• Collaborate with cross-functional teams to address technical challenges, ensuring seamless application performance and timely issue resolution.
• Monitor and manage application performance to guarantee service-level agreements (SLAs) are consistently met.
• Conduct regular system health checks, recommending enhancements to improve performance and prevent recurring issues.
• Develop and maintain accurate documentation of issue resolution processes and user guides to facilitate knowledge sharing.
• Manage incident requests in a professional manner, prioritizing swift and effective resolution.
Required Skills and Qualifications:• 2-6 years of experience in Application Support or a similar role, with a strong foundation in troubleshooting and support.
• Proficiency in SQL databases, Linux/Unix environments, and scripting is preferred.
• Excellent communication skills, enabling effective interaction with internal teams and customers.
• Analytical and problem-solving skills, coupled with a customer-centric approach, drive success in this role.
• A BE/B.Tech/MCA degree in Computer Science, Engineering, or a related field is desired.
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Technical Application Support Specialist
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