Defi Application Technical Support Specialist
2 weeks ago
We are seeking an experienced Defi Application Technical Support Specialist to join our team at Tech Mahindra.
Job Summary:
The successful candidate will provide Level 2 technical support for Defi system users, working closely with the L1 team to ensure timely incident resolution and customer satisfaction.
Key Responsibilities:
- Provide technical assistance for Defi system issues, including configuration management, product configuration, and documentation.
- Work closely with the L3 team to report and track product issues to closure.
- Support the L1 team in ensuring that customer incidents and requests are closed within SLA.
- Mentor and train the L1 team to ensure they can effectively provide support to customers.
- Assist in change management, conducting quick trainings on system features and usage.
- Support testing of changes, new features, and modules, working closely with customer teams.
- Identify areas for application improvement and work with the customer and TechM team to translate this into requirement documentation.
- Recommend best practices for Defi system usage.
- Knowledge sharing sessions for L1 team and customers regarding release changes in Defi modules.
Requirements:
- 4-6 years of experience in a similar role, preferably on the Defi platform in Auto Finance business.
- Familiarity with financial lending processes in general and auto finance processes specifically.
- Skilled in MS Office (Excel, PowerPoint) and process mapping tools like MS Visio.
- Excellent English speaking and writing skills.
- Post-graduation in Business, Finance, or IT, with a minimum of 60% marks throughout academics.
Estimated Salary: ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications.
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