Senior Application Support Specialist
5 hours ago
We are seeking an experienced Senior Application Support Specialist to join our team in Chennai or Bangalore.
About the RoleThis is a key position that requires strong technical skills and excellent communication abilities. As a Senior Application Support Specialist, you will be responsible for providing Level 2 support to customers using TechM's Defi system.
Key Responsibilities- Provide L2 support for Defi system users of TechM customers
- Work on assigned customer incidents & requests and provide closure
- Interface with Defi product support (L3) team to report and track product issues to closure
- Provide support to L1 team to ensure L1 incidents & requests raised in customer ticketing tool are closed within SLA
- Mentor & train L1 team to ensure they are able to effectively provide support to customers team
- Experience on Defi platform in Auto Finance business, as part of implementation and/or support team
- Functional understanding of financial lending processes in general and auto finance processes in specific
- Broad understanding of auto sales processes is also needed
- Skilled in MS Office (Excel, PowerPoint) and process mapping tools like MS Visio
- Articulate, with good English speaking & writing skills
- Candidate must have a post-graduation in Business, Finance, or IT
- He/she should have scored 60% or above throughout in academics, with no gap in studies
We offer a competitive salary range of ₹8.5 Lakhs - ₹12.5 Lakhs per annum, depending on experience.
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