Defi Application Support Specialist

23 hours ago


Bengaluru, Karnataka, India Tech Mahindra Full time
Job Description

As a Defi Application Support Specialist at Tech Mahindra, you will play a crucial role in providing top-notch support to our customers. The ideal candidate will have a strong understanding of the Defi platform and its applications in the auto finance business.

We are seeking a skilled professional with 4-6 years of experience in supporting complex systems. If you have a passion for delivering exceptional customer experiences and a knack for problem-solving, we want to hear from you

Responsibilities
  • Support Customers: Provide level 2 support to Defi system users of TechM customers.
  • Manage Incidents: Work on assigned customer incidents & requests and provide closure.
  • Configure Systems: Handle exceptions for file transfers and ensure configurations are correctly applied.
  • Interface with L3 Team: Report and track product issues to closure.
  • Mentor L1 Team: Mentor & train L1 team to ensure they are able to effectively provide support to customers team.
Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • Experience: 4-6 years of experience on Defi platform in Auto Finance business, as part of implementation and/or support team.
  • Knowledge: Functional understanding of financial lending processes in general and auto finance processes in specific.
  • Skills: Skilled in MS Office (Excel, PowerPoint) and process mapping tools like MS Visio.
  • Education: Post-graduation in Business, Finance, or IT.
Benefits

We offer a competitive salary package and a range of benefits to support your career growth and well-being.

Salary: ₹15,00,000 - ₹20,00,000 per annum.



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