Business Development Manager

4 weeks ago

Tirupati, Andhra Pradesh, India Rentokil Initial Full time

About the Role

The Business Development Manager will be responsible for generating new business opportunities and ensuring the implementation of operations strategy and plan to deliver a best-in-class, cost-effective service delivery and achieve assigned P&L targets. The incumbent will maintain a high level of engagement in cost management, people management, and customer management. Additionally, they must deliver relentless execution of on-time service with precision and at pace, and continuous process of optimizing resources.

Key Responsibilities:

  • Planning and achieving segment-wise revenue as per annual operating plan.
  • Achieving revenue target of the base/branch with consistent performance on a monthly basis.
  • Ensuring profitable business performance and expansion of Rentokil PCI's services in selected segments.
  • Implementing corporate credit policy within stipulated timelines.
  • Converting built-up database into business and looking for expansion and development of new business.
  • Effective execution of systems and processes as per guidelines to optimize base/branch operations.
  • Analyzing competitor activity and planning strategies to meet challenges and reporting timely to reporting authorities.
  • Ensuring on-time service delivery every time with precision and at pace.
  • Identifying service gaps and ensuring non-recurrence by implementing continuous monitoring, audit, and improvement plans.
  • Effective customer contact management and customer relations to achieve target customer retention of both RBU and CBU.
  • Increasing productivity by effectively managing sales and service colleagues.
  • Monitoring and controlling costs such as manpower, chemical/material consumption, and ensuring proper use of equipment.
  • Ensuring effective budgeting to yield good ROI at the base/branch.
  • Ensuring all services are delivered on time as per static visits and ensuring minimum backlog services helping in on-time renewal.
  • Ensuring SCP devices are active at all times and used for all service delivery.
  • Regularly monitoring operations KPI with operations team and service planners to achieve branch operations KPIs.
  • Ensuring materials are utilized as per SRF and cost sheet by operations teams without any deviations.
  • Briefing operations team on cost sheet along with details of material utilization.
  • Ensuring all sales are delivered after being visible in iCABS for planning and execution via Service Companion. Timely punching of new sales in SRA to give sufficient lead time to planners to execute services. Service scheduling is done in consultation with service planners. No commitment to customer on service scheduling.
  • Ensuring complaints are attended on time as prescribed.

Overall Administration:

  • To build awareness of SHE (Safety, Health & Environment).
  • Ensuring compliance to policies are effectively followed in the Branch/Base including HR, Training, SHE, PN, ATEX.
  • Working closely with other functions and conducting regular base/branch meetings to review performance of all team members. Maintaining transparency with subordinates while appraising them.
  • Building capability of base/branch teams and managing sales and service colleague retention.
  • Ensuring all statutory requirements are complied with on time.
  • Conveying company policies and relevant matters within Branch in clear terms on time.
  • Ensuring all supporting documents pertaining to appointments are sent by Branch.
  • Ensuring compliance to statutory requirements and company's policies.
  • Ensuring the branch/base is working in a congenial and harmonious working atmosphere, ensuring equal opportunity to work, earn incentive, and perform.
  • Handling grievances of subordinates.
  • Monitoring and ensuring that employee training and evaluations are fulfilled as per job requirement.
  • Recruitment of qualified employees and creating a pool for meeting branch needs.
  • Working out growth plan for top performers in the branches/development of 2nd line for each position.

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