Current jobs related to Customer Experience Coordinator - Pune, Maharashtra - GTT Communications, Inc.

  • Customer Experience Coordinator

    1 month ago

    Pune, Maharashtra, India IGT Solutions Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at IGT Solutions in Pune. As a key member of our customer support team, you will be responsible for delivering exceptional customer service via multiple channels, including voice, chat, and email.

  • Brand Experience Coordinator

    3 weeks ago

    Pune, Maharashtra, India Rajganga Biorefineries Pvt Ltd Full time

    Key ResponsibilitiesAs a Brand Experience Coordinator at Rajganga Biorefineries Pvt Ltd, you will be responsible for coordinating events, promoting brand visibility, and collecting feedback from customers.You will work on strategies to increase local presence through partnerships with vendors or community initiatives and help create and distribute marketing...

  • Customer Experience Specialist

    2 days ago

    Pune, Maharashtra, India Net2Source Inc. Full time

    Job Summary:We are seeking a detail-oriented and proactive individual to support our recruiting team as a Customer Experience Specialist. In this role, you will manage client accounts, coordinate recruitment activities, and ensure seamless communication between candidates, recruiters, and clients.Main Responsibilities:Act as the primary point of contact for...

  • Travel Experience Coordinator

    4 days ago

    Pune, Maharashtra, India The Island Crew Full time

    The Island Crew is a leading travel company dedicated to delivering exceptional travel experiences to our clients. As a Travel Experience Coordinator, you'll be the go-to expert for clients looking to arrange travel, whether it's for business or leisure.You'll connect with customers over the phone, offering personalized advice and support to make their...

  • Customer Experience Manager

    2 weeks ago

    Pune, Maharashtra, India Blue Silicon Infotech Private Limited Full time

    **Job Description**We require a highly motivated and results-driven ServiceNow CSM Business Analyst to join our team at Blue Silicon Infotech Private Limited.The ideal candidate will have expertise in the ServiceNow Customer Service Management module and excellent analytical and communication skills.**Key Accountabilities:**Gathering and analyzing business...

  • Customer Experience Ambassador

    4 weeks ago

    Pune, Maharashtra, India Exxat Full time

    We are seeking a highly skilled and experienced Onboarding Solutions Specialist to join our dynamic team at Exxat, a US-headquartered company that builds an integrated, cloud-based education management platform for Health Sciences.About the RoleThe successful candidate will be responsible for educating new customers, helping solve technical problems, and...

  • Customer Experience Coordinator and Events Manager

    2 months ago

    Pune, Maharashtra, India Hafla | حفلة Full time

    We are excited to announce that Hafla | حفلة is hiring a Customer Support Specialist and Event Planner. This role involves providing exceptional support to our customers while planning and executing events.About Hafla | حفلةHailing from the vibrant events industry, Hafla | حفلة is an international contact support center that employs a blended...

  • Customer Event Planning Coordinator

    2 weeks ago

    Pune, Maharashtra, India Hafla | حفلة Full time

    About Hafla | حفلةWe are a dynamic and innovative team that delivers personalized solutions through our interactive one-stop-shop for events. Our goal is to minimize the stress in event planning, allowing everyone to celebrate more.Role OverviewThe Customer Event Planning Team Member will be responsible for managing end-to-end event planning, from...

  • Customer Experience Coordinator and Event Operations Specialist

    1 month ago

    Pune, Maharashtra, India Hafla | حفلة Full time

    About HaflaHafla is an international contact support center that offers a blended process of voice inbound/outbound and chat. We are seeking a Customer Support Specialist and Event Planner to join our team.What We NeedExcellent Communication Skills: Strong written and verbal skills in English are essential for this role.Customer-Centric Mindset: You must...

  • Customer Experience Champion

    2 weeks ago

    Pune, Maharashtra, India White Force Group Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at White Force Group.The ideal candidate will have a minimum of 1 year of experience working in Email & Voice processes or handling foreign clients.Key Responsibilities:Provide exceptional support to customers via email, chat, and phone calls, ensuring each...

  • Customer Experience Director

    4 weeks ago

    Pune, Maharashtra, India Careerist Management Consultant Pvt. Ltd. Full time

    At Careerist Management Consultant Pvt. Ltd., we are seeking an exceptional Candidate for Vice President Position.This is a highly rewarding opportunity to join our team as a strategic leader, where you will be responsible for driving customer experience initiatives and delivering results-oriented solutions.The ideal candidate will have 7-15 years of...

  • Customer Experience Strategist

    4 weeks ago

    Pune, Maharashtra, India Exxat Full time

    Job Description:We are seeking a highly skilled Customer Experience Strategist to join our dynamic team at Exxat. In this role, you will be responsible for delivering exceptional customer experiences through seamless onboarding and product adoption.Key Responsibilities:Develop and execute onboarding strategies that meet customer needs and...

  • Facilities Administrator

    4 weeks ago

    Pune, Maharashtra, India Gera Developments Full time

    Gera Developments Pvt Ltd, a leading developer with over 50 years of expertise and 62 successful projects, offers an exciting opportunity for a Facilities Administrator - Customer Experience Expert. With approximately 9 million sq. ft. under development, we are committed to delivering exceptional experiences anchored in our core values of trust, quality,...

  • Customer Experience Manager

    2 weeks ago

    Pune, Maharashtra, India CoachX Full time

    About CoachXWe are a leading online learning platform dedicated to providing transformative educational experiences. Our live learning sessions equip learners with in-demand skills, empowering them to excel in their future endeavors.Job OverviewThis is a full-time remote role for a Customer Service Specialist at CoachX.Live. The successful candidate will be...

  • Customer Experience Strategist

    2 weeks ago

    Pune, Maharashtra, India omniXM Full time

    OmniXM is a SaaS market leader in customer engagement solutions for the food and service industry, with deployments across 50+ Fortune 500 companies.We are seeking an experienced Customer Success Manager to join our team. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment.The ideal...

  • Customer Service Engineer

    3 weeks ago

    Pune, Maharashtra, India Convergint Asia Pacific Full time

    Job Title:Customer Service Engineer - Experience RequiredAbout the Role:We are seeking a highly skilled Customer Service Engineer to join our team in Convergint Asia Pacific. As a key member of our service department, you will be responsible for ensuring client satisfaction and managing relations with existing clients.Main Responsibilities:To ensure total...

  • Director of Customer Experience

    2 weeks ago

    Pune, Maharashtra, India Avalara Full time

    Customer Experience DirectorWe are seeking an experienced leader to join our team as Customer Experience Director. In this role, you will be responsible for managing a team of technical support professionals to ensure delivery of high-quality technical assistance to customers.About the TeamOur team is passionate about delivering innovative solutions to...

  • Head of Customer Experience

    2 weeks ago

    Pune, Maharashtra, India Iimjobs Full time

    Job Description:iimjobs.com is an exclusive job board for mid to senior management jobs in India, serving over 500,000 job seekers. We feature top jobs in various sectors and are looking for a seasoned professional to lead our customer success initiatives.The ideal candidate will own the customer lifecycle, from onboarding to relationship building, and...

  • Customer Experience Advocate

    2 days ago

    Pune, Maharashtra, India TezMinds Software Pvt. Ltd. Full time

    We are seeking a dedicated and proactive Customer Support Specialist to join our team at TezMinds Software Pvt. Ltd.About the RoleThis role requires an individual who excels in both written and verbal communication, demonstrates a strong analytical mindset, and possesses a customer-first approach.Key Responsibilities:Provide exceptional customer support...

  • Customer Support Specialist and Events Coordinator

    1 month ago

    Pune, Maharashtra, India Hafla | حفلة Full time

    Hafla International Contact Center Job OpportunityWe are seeking a skilled Customer Support Specialist and Events Coordinator to join our team at Hafla | حفلة. This role involves providing exceptional support to our customers through various communication channels, including voice, inbound/outbound calls, and chat.About UsHafla is an international events...

Customer Experience Coordinator

1 month ago

Pune, Maharashtra, India GTT Communications, Inc. Full time

Overview of GTT Communications, Inc.

GTT Communications, Inc. is a leading global networking provider with a strong presence in the industry. Our company offers a comprehensive suite of services and solutions that cater to the diverse needs of our clients.

">Estimated Salary Range

We offer an estimated salary range of $60,000 - $80,000 per annum for this role, based on national averages in the United States.

">About This Role

This Customer Experience Coordinator position plays a vital role in ensuring seamless interactions between our customers and internal teams. As part of the Order Assurance team, you will be responsible for providing timely responses to customer queries, including upgrades, changes, ceases, billing issues, and other account activities.

The successful candidate will own the request-to-order process for sub-1k EUR MRC customers, ensuring efficient communication and prompt resolution of customer concerns.

You will also support Account Managers by taking responsibility for sales admin activities, releasing their workload and enabling them to focus on high-value tasks.

In addition, this role involves processing Credit Checks, Credit Notes, Cease Requests, and CMD data entry support as needed.

The ideal candidate will have excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

">Key Responsibilities

  • Respond to customer inquiries and resolve issues efficiently
  • Own the request-to-order process for sub-1k EUR MRC customers
  • Support Account Managers with sales admin activities
  • Process Credit Checks, Credit Notes, and Cease Requests
  • Provide CMD data entry support

">Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Attention to detail and organizational abilities
  • Ability to work effectively in a fast-paced environment
  • Basic knowledge of CRM systems and data management

">Why Join Us?

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated individual looking to make a positive impact, we encourage you to apply for this exciting opportunity.