Customer Experience Coordinator

4 days ago


Pune, Maharashtra, India GTT Communications, Inc. Full time

Overview of GTT Communications, Inc.

GTT Communications, Inc. is a leading global networking provider with a strong presence in the industry. Our company offers a comprehensive suite of services and solutions that cater to the diverse needs of our clients.

">Estimated Salary Range

We offer an estimated salary range of $60,000 - $80,000 per annum for this role, based on national averages in the United States.

">About This Role

This Customer Experience Coordinator position plays a vital role in ensuring seamless interactions between our customers and internal teams. As part of the Order Assurance team, you will be responsible for providing timely responses to customer queries, including upgrades, changes, ceases, billing issues, and other account activities.

The successful candidate will own the request-to-order process for sub-1k EUR MRC customers, ensuring efficient communication and prompt resolution of customer concerns.

You will also support Account Managers by taking responsibility for sales admin activities, releasing their workload and enabling them to focus on high-value tasks.

In addition, this role involves processing Credit Checks, Credit Notes, Cease Requests, and CMD data entry support as needed.

The ideal candidate will have excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

">Key Responsibilities

  • Respond to customer inquiries and resolve issues efficiently
  • Own the request-to-order process for sub-1k EUR MRC customers
  • Support Account Managers with sales admin activities
  • Process Credit Checks, Credit Notes, and Cease Requests
  • Provide CMD data entry support

">Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Attention to detail and organizational abilities
  • Ability to work effectively in a fast-paced environment
  • Basic knowledge of CRM systems and data management

">Why Join Us?

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated individual looking to make a positive impact, we encourage you to apply for this exciting opportunity.



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