Head of Customer Experience
2 days ago
Job Description:
iimjobs.com is an exclusive job board for mid to senior management jobs in India, serving over 500,000 job seekers. We feature top jobs in various sectors and are looking for a seasoned professional to lead our customer success initiatives.
The ideal candidate will own the customer lifecycle, from onboarding to relationship building, and ensure seamless adoption of our products. Key responsibilities include increasing customer life cycle value, developing relationships beyond transactional associations, reducing churn rate, and up-selling/cross-selling.
Requirements:
- 8-10 years of experience in customer-facing roles
- MBA from premier institutes
- Strong analytical skills and problem-solving abilities
- Excellent teamwork, organizational and interpersonal skills
- Experience leading teams and fostering a customer-centric culture
Benefits:
Salary: ₹50 lakhs - ₹60 lakhs per annum (approximately $65,000-$78,000 USD), depending on experience. Candidates with immediate availability will be given preference.
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