Customer Success Lead
4 days ago
About Iimjobs.com:
We are a premier job board catering to mid to senior management jobs in India. With over 500,000 job seekers and featuring top-notch jobs in various sectors, we promise to offer exciting challenges, exposure, and a dynamic work atmosphere.
Job Title: Customer Success Head
Estimated Salary: ₹80 Lakh - ₹1 Crore per annum (dependent on location and experience)
As a Customer Success Head at Iimjobs.com, you will be responsible for increasing the customer life cycle value at an organizational level. You will handle and train a team to develop long-term relationships with customers, reduce churn rate, and upsell/cross-sell products. The ideal candidate should have strong analytical skills, outstanding teamwork, and problem-solving abilities.
The role involves leading a team of CS professionals to ensure proper adoption of purchased products, handling client-facing responsibilities, and fostering a customer-centric culture. If you are a self-starter with excellent communication skills, able to work in a fast-paced environment, and passionate about delivering results-driven solutions, this is an ideal opportunity for you.
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Customer Success Manager
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