Customer Experience Advocate

4 days ago


Pune, Maharashtra, India TezMinds Software Pvt. Ltd. Full time

We are seeking a dedicated and proactive Customer Support Specialist to join our team at TezMinds Software Pvt. Ltd.

About the Role

This role requires an individual who excels in both written and verbal communication, demonstrates a strong analytical mindset, and possesses a customer-first approach.

Key Responsibilities:

  • Provide exceptional customer support through email and, when necessary, over the phone.
  • Address and resolve customer queries and concerns promptly and efficiently via both email and phone.
  • Demonstrate strong technical knowledge to troubleshoot and resolve issues.
  • Maintain a friendly and empathetic approach while interacting with customers.

Requirements:

Essential Skills
  • Communication Skills: Excellent command of written and verbal communication to effectively interact with customers and team members.
  • Proactiveness: Ability to anticipate customer needs and potential issues, taking initiative to proactively address concerns.
  • Quick Learning: Capable of rapidly acquiring new skills and understanding complex product details to better support customer needs.
  • Logical Reasoning: Strong analytical skills to assess situations, diagnose problems, and devise effective solutions.

Benefits and Perks

The ideal candidate will be someone who is eager to take on challenges, works well under pressure, and is committed to providing exceptional service.

We offer a competitive salary package, which includes a base salary of $45,000 - $60,000 per annum, depending on experience.



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