Executive Customer Advocate
3 weeks ago
Job Overview
iMocha seeks an Executive Customer Advocate to lead the growth of our high-value customer accounts. This role involves developing and executing strategic account plans to ensure customer satisfaction.
About You
We are looking for a highly motivated professional with excellent communication skills, who can act as a trusted advisor and primary point of contact for key customers. You will be responsible for understanding their unique needs, goals, and challenges, and providing in-depth knowledge of iMocha's products or services to advise them on best practices for maximizing value.
Key Responsibilities
- Promote customer advocacy and gather customer success stories, testimonials, and referrals to showcase the value of iMocha's solutions.
- Proactively identify upsell, cross-sell, and expansion opportunities within customer accounts to drive revenue growth.
- Utilize data analytics to track customer success metrics and trends, and use insights to inform decision-making and customer success strategies.
- Prepare and deliver regular reports on customer success KPIs and key account performance to leadership and stakeholders.
Requirements
This role requires:
- An in-depth knowledge of iMocha's products or services.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and adapt to changing priorities.
Estimated Salary
$120,000 - $180,000 per year.
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