Accor Hotel Guest Service Associate

3 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time

Main Responsibilities:

As a Guest Service Associate at Accor Hotel, you will be responsible for providing exceptional customer service to our guests. This includes:

  • Ensuring that all guests receive a warm and welcoming experience at all times.
  • Performing all duties and tasks in a timely and efficient manner.
  • Being flexible and adaptable to rotate within different departments as assigned.
  • Being fully conversant with all services and facilities offered by the hotel.
  • Performing opening and closing procedures as established for the place of work.
  • Having a thorough understanding of all food and beverage items in the menu and the ability to recommend combinations and upsell alternatives.
  • Ensuring that the place of work and surrounding area is kept clean and organized at all times.
  • Monitoring operating supplies and reducing spoilage and wastage.
  • Handling guest enquiries in a courteous and efficient manner and reporting guest complaints or problems to supervisors if no immediate solution can be found.

Key Requirements:

To be successful in this role, you will need to have:

  • An understanding of and adherence to the hotel's rules and regulations, particularly those relating to Fire Hygiene, Health and Safety.
  • Excellent communication and interpersonal skills.
  • A passion for delivering exceptional customer service.
  • The ability to work well under pressure and as part of a team.
  • A flexible and adaptable approach to work.

What We Offer:

As a Guest Service Associate at Accor Hotel, you will have the opportunity to work in a dynamic and fast-paced environment, with a range of benefits including:

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A fun and supportive work environment.


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