Accor Hotel Guest Service Associate
3 weeks ago
Main Responsibilities:
As a Guest Service Associate at Accor Hotel, you will be responsible for providing exceptional customer service to our guests. This includes:
- Ensuring that all guests receive a warm and welcoming experience at all times.
- Performing all duties and tasks in a timely and efficient manner.
- Being flexible and adaptable to rotate within different departments as assigned.
- Being fully conversant with all services and facilities offered by the hotel.
- Performing opening and closing procedures as established for the place of work.
- Having a thorough understanding of all food and beverage items in the menu and the ability to recommend combinations and upsell alternatives.
- Ensuring that the place of work and surrounding area is kept clean and organized at all times.
- Monitoring operating supplies and reducing spoilage and wastage.
- Handling guest enquiries in a courteous and efficient manner and reporting guest complaints or problems to supervisors if no immediate solution can be found.
Key Requirements:
To be successful in this role, you will need to have:
- An understanding of and adherence to the hotel's rules and regulations, particularly those relating to Fire Hygiene, Health and Safety.
- Excellent communication and interpersonal skills.
- A passion for delivering exceptional customer service.
- The ability to work well under pressure and as part of a team.
- A flexible and adaptable approach to work.
What We Offer:
As a Guest Service Associate at Accor Hotel, you will have the opportunity to work in a dynamic and fast-paced environment, with a range of benefits including:
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- A fun and supportive work environment.
-
Accor Guest Experience Associate
2 weeks ago
Mumbai, Maharashtra, India Accor Full timeAs a Guest Experience Associate with Accor, you will ensure a warm welcome feeling for our guests as soon as they arrive. What's in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a...
-
Guest Service Associate
1 month ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Guest Service AssociateAt Accor, we are committed to delivering exceptional guest experiences. As a Guest Service Associate, you will play a vital role in ensuring our guests feel welcome and valued.Key Responsibilities:Set up and maintain operating equipment to ensure seamless guest services.Familiarize yourself with our menu offerings to provide...
-
Guest Service Associate Role at Accor
3 days ago
Navi Mumbai, Maharashtra, India Accor Full timeJob Summary:We are seeking a highly skilled and professional Guest Service Associate to join our team at Accor. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and enjoyable.About the Role:This is a dynamic and challenging role that...
-
Guest Service Associate @ IT
1 month ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Guest Service Associate @ ITJob DescriptionDepartment: Guest ServiceDesignation: Guest Service AssociateReports To: Assistant Manager Guest ServicePrime Function:Provide exceptional guest service by meeting and exceeding guest expectations.Welcome guests with a warm and professional greeting.Ensure the interests of Accor are protected and report...
-
Guest Service Associate
4 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Guest Service AssociateJob Summary:We are seeking a Guest Service Associate to join our team at Accor. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Provide warm and welcoming service to guests, responding to their needs and...
-
Guest Service Associate
4 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Summary:We are seeking a skilled Guest Service Associate to join our team at Accor. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our hotel.Key Responsibilities:Set up and maintain all operating equipment to ensure seamless hotel operations.Familiarize...
-
Guest Service Associate
2 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Summary:We are seeking a highly skilled Guest Service Associate to join our team at Accor. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences through efficient and effective service delivery.Key Responsibilities:Set up and maintain all operating equipment to ensure seamless guest...
-
Front Office Guest Service Associate
4 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob SummaryThe Front Office Guest Service Associate is responsible for delivering exceptional guest experiences in the Front Office department. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a team environment.Key ResponsibilitiesEnsure seamless check-in and check-out processes for...
-
Hotel Guest Service Team Lead
2 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Assistant Manager Guest Service @ ITJob Summary:As an Assistant Manager - Guest Service, you will be responsible for maintaining high-quality guest services, optimizing hotel occupancy, and handling guest complaints professionally. You will assist the Guest Service Manager in operating a highly proficient and productive guest services...
-
Accor Hotel Reservation Manager
2 days ago
Mumbai, Maharashtra, India Accor Full timeAbout AccorAs a leader in the hospitality industry, Accor is committed to creating unforgettable experiences for its guests. Our company values diversity and inclusion, aiming to attract, recruit, and promote diverse talent.Job OverviewThe successful candidate will be responsible for handling guest requests, managing reservations systems, and maintaining...
-
Guest Service Director
4 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Description:As a Guest Service Director at Accor, you will be responsible for ensuring the smooth operation of our hotel's Guest Service department. Your primary goal will be to maintain high standards of service and ensure that all guests receive a warm and welcoming experience.Key Responsibilities:Ensure the Guest Service operates successfully and are...
-
Accor Hospitality Professional
2 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob Title: Guest Service AssociateJob Summary:The Guest Service Associate is responsible for providing exceptional customer service and contributing to the overall success of the hotel. This role involves working in a fast-paced environment, interacting with guests, and ensuring their needs are met. The ideal candidate will possess excellent communication...
-
Guest Service Director
1 month ago
Mumbai, Maharashtra, India Accor Full timeJob DescriptionAt Accor, we're committed to delivering exceptional guest experiences. As our Guest Service Director, you'll play a crucial role in ensuring our hotels operate smoothly and efficiently.Key Responsibilities:Ensure the Guest Service operates successfully and is individually profitable in accordance with the hotel's standards.Work closely with...
-
Front Office Guest Service Associate
4 weeks ago
Mumbai, Maharashtra, India Accor Full timeJob SummaryThe Front Office Guest Service Associate is responsible for delivering exceptional guest experiences while ensuring seamless operations in the Guest Relations section.Key ResponsibilitiesProvide warm and friendly check-in and check-out services to guests.Ensure guests receive concise information about hotel services and facilities.Liaise with...
-
Guest Service Director
3 weeks ago
Mumbai, Maharashtra, India Accor Full time**Accomplish Excellence in Guest Service**As a Guest Service Director at Accor, you will be responsible for ensuring the smooth operation of our hotel’s guest service division. Your primary goal will be to drive revenue growth and maximize room sales while maintaining exceptional customer relationships.**Key Responsibilities:** Ensure the guest service...
-
Guest Service Associate
1 month ago
Navi Mumbai, Maharashtra, India Accor Full timeJob Summary:We are seeking a highly skilled and professional Guest Service Associate to join our team at Accor Hotel. As a key member of our Front Office and F&B Service team, you will be responsible for providing exceptional guest service, ensuring seamless coordination and cooperation with all departments, and maintaining a safe and healthy work...
-
Guest Service Associate – Royal Service Liaison
2 weeks ago
Mumbai, Maharashtra, India Accor Full timeAbout Royal Service at AccorFairmont Hotels & Resorts is renowned for its exceptional service, and as a Guest Service Associate – Royal Service, you will be part of this prestigious team, providing personalized and efficient service to our discerning guests.Key Responsibilities:Telephone Operations: Handle incoming calls with courtesy and professionalism,...
-
Housekeeping Guest Service Associate
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeAbout Fairmont Hotels & Resorts: Fairmont Hotels & Resorts is a renowned hospitality group with a portfolio of over 90 extraordinary hotels worldwide. Our commitment to excellence is reflected in our engaging service, awe-inspiring public spaces, and iconic bars and lounges.Job Summary: We are seeking a highly skilled Guest Services Specialist to join our...
-
Hotel Operations Manager
3 days ago
Mumbai, Maharashtra, India Accor Full timeCompany OverviewAccor, a global leader in the hospitality industry, is seeking an experienced Hotel Operations Manager to join our team. With a focus on delivering exceptional guest experiences and driving business results, this role plays a critical part in ensuring the smooth operation of our hotels.Estimated Salary$120,000 - $180,000 per year, depending...
-
Guest Service Ambassador
3 weeks ago
Mumbai, Maharashtra, India Accor Full timeMain Duties:As a Guest Service Associate at Accor, you will provide exceptional customer service, ensuring that every guest has a memorable experience. Your responsibilities will include:• Providing courteous and professional service to guests, following Novotel standards.• Performing all duties and tasks in the assigned place of work, demonstrating...