Guest Service Director

4 weeks ago


Mumbai, Maharashtra, India Accor Full time

Job Description:

As a Guest Service Director at Accor, you will be responsible for ensuring the smooth operation of our hotel's Guest Service department. Your primary goal will be to maintain high standards of service and ensure that all guests receive a warm and welcoming experience.

Key Responsibilities:

  • Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel
  • Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance
  • Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries
  • Personally and frequently verify that guest's check-in/out is receiving the best possible service in line with Accor's standards
  • Recruit, select and develop Guest Service employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks

Requirements:

  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment
  • Excellent customer service skills
  • Ability to motivate and develop team members

About Accor:

Accor is a global leader in the hotel industry, with a portfolio of over 4,000 hotels worldwide. We are committed to providing our guests with a unique and memorable experience, and we are looking for talented individuals to join our team.



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