Guest Service Associate

4 weeks ago


Mumbai, Maharashtra, India Accor Full time

Job Summary:

We are seeking a skilled Guest Service Associate to join our team at Accor. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our hotel.

Key Responsibilities:

  • Set up and maintain all operating equipment to ensure seamless hotel operations.
  • Familiarize yourself with our menu offerings and provide expert advice to guests.
  • In the absence of the Assistant Manager, take guest orders, manage guest accounts, and ensure accurate and timely posting of charges.
  • Utilize every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Attend to guest queries, inquiries, and requests in a helpful, professional, and warm manner.
  • Control room inventory and assign rooms based on guest needs.
  • Familiarize yourself with the property layout, fire exits, and elevator locations.

Requirements:

  • Hotel management degree or relevant culinary diploma.
  • 1-2 years of work experience in a similar role.
  • Able to work under pressure and meet deadlines.
  • Strive for results, with excellent communication skills and the ability to think strategically, inductively, and creatively.
  • Pleasant personality and grooming.


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