Guest Service Associate

2 weeks ago


Navi Mumbai, Maharashtra, India AccorHotel Full time

Job Summary: We are seeking a highly skilled Guest Service Associate to join our team at AccorHotel.

Key Responsibilities:

  1. Provide exceptional guest service by meeting and exceeding customer expectations.
  2. Ensure seamless coordination with all hotel departments to maximize productivity and guest satisfaction.
  3. Identify opportunities to promote hotel facilities and maximize sales through effective communication and problem-solving skills.
  4. Respond to customer queries and resolve issues in a timely and efficient manner.
  5. Ensure accurate and timely posting of charges and maintain control of guest and hotel accounts.

Requirements:

  1. Excellent communication and interpersonal skills.
  2. Ability to work in a fast-paced environment and adapt to changing priorities.
  3. Strong problem-solving and conflict resolution skills.
  4. Ability to work effectively in a team environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, please submit your application.



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