Guest Service Associate INM

3 weeks ago


Navi Mumbai, Maharashtra, India AccorHotel Full time
Job Summary

As a Guest Service Associate INM at AccorHotel, you will be responsible for ensuring a seamless and enjoyable experience for our guests. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Set up and maintain all operating equipment to ensure a smooth and efficient service.
  • Be familiar with all dishes on the menu and provide expert advice to guests.
  • In the absence of the Assistant Manager, take charge of guest services and ensure that all charges are accurate and posted on a timely basis.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Ensure that all guest queries, inquiries, and requests are attended to in a helpful, professional, and warm manner.
  • Control room inventory and assign rooms to guests based on their needs.
  • Be familiar with the property layout, fire exits, and elevator locations.

Requirements
  • Hotel management degree or relevant diploma.
  • 1-2 years of work experience in a similar role.
  • Able to work under pressure and meet deadlines.
  • Strive for results and have excellent communication skills.
  • Able to think strategically, inductively, and creatively.
  • Pleasant personality and grooming.

Working Conditions
  • Full-time employment.
  • No remote work options.


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