Guest Service Associate INM
3 weeks ago
As a Guest Service Associate INM at AccorHotel, you will be responsible for ensuring a seamless and enjoyable experience for our guests. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Set up and maintain all operating equipment to ensure a smooth and efficient service.
- Be familiar with all dishes on the menu and provide expert advice to guests.
- In the absence of the Assistant Manager, take charge of guest services and ensure that all charges are accurate and posted on a timely basis.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Ensure that all guest queries, inquiries, and requests are attended to in a helpful, professional, and warm manner.
- Control room inventory and assign rooms to guests based on their needs.
- Be familiar with the property layout, fire exits, and elevator locations.
Requirements
- Hotel management degree or relevant diploma.
- 1-2 years of work experience in a similar role.
- Able to work under pressure and meet deadlines.
- Strive for results and have excellent communication skills.
- Able to think strategically, inductively, and creatively.
- Pleasant personality and grooming.
Working Conditions
- Full-time employment.
- No remote work options.
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