Guest Service Associate
4 weeks ago
Job Title: Guest Service Associate
Job Summary:
We are seeking a Guest Service Associate to join our team at Accor. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
- Ensure that all guest rooms are clean and well-maintained, and that all amenities are available and functioning properly.
- Assist with the setup and maintenance of operating equipment, and ensure that all dishes on the menu are familiar to you.
- In the absence of the Assistant Manager - Guest Service, take guest orders, advise guests on specials menu options, and maintain control of guest and hotel accounts.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Ensure that all guest queries, inquiries, and requests are attended to in a helpful, professional, yet warm and friendly manner.
- Control room inventory and assign rooms per guest needs.
- Ensure that you are familiar with the property layout, fire exits, and elevator locations.
Qualifications:
- Hotel management degree or relevant diploma in culinary arts.
- 1-2 years of work experience in a similar role.
- Able to work under pressure and meet deadlines.
- Strive for results (success-oriented, data-driven, proactive).
- Excellent communication skills.
- Able to think strategically, inductively, and creatively.
- Pleasant personality and grooming.
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