Guest Service Associate

3 weeks ago


Navi Mumbai, Maharashtra, India AccorHotel Full time
Job Summary

As a Guest Service Associate at AccorHotel, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers. Your primary focus will be on ensuring that all guest queries, inquiries, and requests are attended to in a helpful, professional, and warm manner.

Key Responsibilities

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure to attend to guest complaints, requests, or inquiries regarding the food and services.
• Establish and maintain seamless coordination & cooperation with all departments of AccorHotel to ensure maximum cooperation, productivity, morale, and guest service.

Financial Management

• Identify optimal cost-effective use of the resources and educate the team on the same.

Operational Management

• Responsible for setting up all operating equipment and ensuring to inspect linen and condiments before the service.
• Ensure to be familiar with all dishes on the menu.
• Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and reset the table for the next arrival.

Occupational Health & Safety

• All employees are responsible for complying with the relevant OHS&E legislation and policies.
• Take care of themselves and others.
• Cooperate with AccorHotel instructions, including Safe Work Method Statements, Safety, and other Procedures and Training.
• Report all hazardous situations.
• Follow all reasonable instructions from a manager.

This job description is not intended to be an exhaustive list of all responsibilities, skill, effort, or working condition associates with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

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