Guest Service Team Member @ INM

5 days ago

Navi Mumbai, Maharashtra, India Accor Full time

Job Summary

We are seeking a highly skilled and professional Guest Service Team Member to join our team at INM.

Key Responsibilities:

Guest Services

  • Provide exceptional guest service by meeting and exceeding their expectations.
  • Welcome guests by greeting them in a professional and friendly manner.
  • Ensure that all guest queries, inquiries, and requests are attended to in a timely and professional manner.

People Management

  • Respond to customer queries by resolving issues in a timely and efficient manner.
  • Ensure to attend to guest complaints, requests, or inquiries regarding the food and services.
  • Establish and maintain seamless coordination and cooperation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale, and guest service.

Financial Management

  • Identify optimal, cost-effective use of resources and educate the team on the same.

Operational Management

  • Responsible for setting up all operating equipment and ensuring to inspect linen and condiments before service.
  • Ensure to be familiar with all dishes on the menu.
  • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and reset the table for the next arrival.
  • In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advise guests on special menu options, maintain control of guest and hotel accounts, ensuring that all charges are accurate and posted on a timely basis.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Ensure that all guest queries, inquiries, and requests are attended to in a helpful, professional, yet warm and friendly manner.
  • Ensure to handle luggage in a courteous and efficient manner.
  • Control room inventory and assign room per guest needs.
  • Ensure to be familiar with the property layout, fire exits, and elevator locations.
  • Report any equipment malfunction, emergency situations, or suspicious persons to the Guest Service Manager.
  • Ensure that breakage, pilferage, and spoilage are kept to a bare minimum.

Occupational Health & Safety

  • All employees are responsible for complying with the relevant OHS&E legislation and policies.
  • This will include taking care of themselves and others, cooperating with Accor Hotel instructions, including Safe Work Method Statements, Safety, and other Procedures and Training, not interfering with or misusing safety equipment, reporting all hazardous situations, and following all reasonable instructions from a manager.

Replacement and Temporary Mission

Be ready and responsible for any job that may be assigned by the Management.

This job description is not intended to be an exhaustive list of all responsibilities, skill, effort, or working condition associates with the position. It is only indicative and intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

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