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Bell Service Team Member

4 weeks ago

Mumbai, Maharashtra, India AccorHotel Full time
Job Summary

As a Bell Service Team Member at AccorHotel, you will be responsible for ensuring a seamless and welcoming experience for our guests. Your primary focus will be on providing exceptional service, ensuring the smooth handling of luggage, and maintaining a clean and organized working environment.

Key Responsibilities

• Ensure that the bell desk is organized and clean at all times.
• Maintain close relationships with the reception, information, and cashier departments.
• Attend to guest calls for bell stand/door services related services.
• Delegate bell boys to pick up baggage from guest rooms.
• Follow up on guest requests to verify complete satisfaction.
• Check the inventory of items on loan and collect them before checkout.
• Update the luggage movement register and sign off daily.
• Distribute guest and departmental letters and couriers accurately.
• Ensure that all bills are paid and room keys are returned before guests depart.
• Assist with hotel shuttle bus service and airport transfers.
• Monitor the delivery of newspapers to guest rooms.
• Alert management of any unattended packages or strangers on the premises.
• Prepare for group movements and ensure sufficient staffing.
• Greet guests warmly and professionally, making them feel welcome and anticipating their needs.
• Recognize returning and VIP guests and welcome them back.
• Assist the guest service team with escorting guests to and from their accommodations.
• Inform guests about hotel features, facilities, and emergency procedures.
• Assist guests with their luggage and acknowledge them by name.
• Make deliveries to guest rooms as instructed.
• Store and retrieve luggage and other objects for guests.
• Be aware of daily hotel activities and group/VIP arrivals.
• Communicate special guest requests to the assistant Front Office Manager/Manager on Duty.
• Ensure the lobby bell closet and work areas are clean and presentable.
• Assist the security team with scanning guest luggage.
• Offer assistance to guests as needed.
• Provide an efficient luggage storage, delivery, and collection service.
• Perform any other work assigned by management.

Requirements

• Minimum 1 year of relevant experience
• Knowledge of hotel fire and security procedures