Bell Service Representative

4 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time

Bell Service Representative Job Summary

We are seeking a highly skilled and experienced Bell Service Representative to join our team at AccorHotel. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Ensure the bell desk is organized and clean at all times.
  • Maintain a close relationship with reception, information, and cashier departments.
  • Attend all guest calls for Bell stand/Door Services related services.
  • Delegate bell boys to pick up baggage from guest rooms.
  • Follow up on guest requests to ensure complete satisfaction.
  • Check the inventory of items on loan and collect them at the time of checkout.
  • Update luggage movement registers and sign off daily.
  • Distribute guest and departmental letters and couriers accurately.
  • Ensure all bills are paid and room keys returned before guests depart.
  • Ensure hotel shuttle bus service and airport transfers are carried out smoothly.
  • Order newspapers for the next day and monitor their delivery to guest rooms.
  • Observe safety and security rules at all times.
  • Alert management of any unattended packages and strangers found on the premises.
  • Check the daily arrival list for VVIPs or guests with functional needs.
  • Prepare for group movements and ensure enough staffing is in place.
  • Greet all guests warmly and professionally, making them feel welcome and anticipating their needs.
  • Recognize returning and VIP guests and welcome them back.
  • Assist the guest service team in escorting guests to and from their accommodations.
  • Inform guests about hotel and guest room features, facilities, and emergency procedures.
  • Assist guests with their luggage and acknowledge them by name.
  • Make deliveries to guest rooms as instructed.
  • Store and retrieve luggage and other objects for guests.
  • Be aware of daily hotel activities and group and VIP arrivals.
  • Communicate special guest requests to the assistant Front Office Manager/Manager on Duty.
  • Ensure the lobby bell closet and work areas are clean and presentable at all times.
  • Assist the security team in scanning guest luggage.
  • Offer assistance to all guests at times.
  • Provide an efficient luggage storage, delivery, and collection service.
  • Perform any other work as assigned by management.

Qualifications:

  • Minimum 1 year of relevant experience
  • Hotel fire procedures
  • Hotel security procedures

Remote Work:

No

Employment Type:

Full-time



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