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Customer Service Team Member
1 month ago
**About Hindustan Recruitment**
Hindustan Recruitment, a prominent provider of professional services in staff augmentation, human resourcing, contract hiring, and permanent hiring, is based in Chandigarh. Our experienced team of recruitment experts serves clients nationwide, offering customized recruitment solutions.
**Job Overview**
We are seeking a dedicated Customer Service Representative for our Mumbai location. This full-time, junior-level position requires candidates to have 1 to 3 years of experience in the field. You will be responsible for handling customer inquiries, providing solutions, and ensuring a positive customer experience.
**Key Responsibilities**
- Respond to customer inquiries promptly via phone or chat, ensuring a high level of customer satisfaction.
- Identify and resolve customer issues efficiently, offering practical solutions and alternatives when needed.
- Maintain accurate records of customer conversations and transactions for seamless follow-up and reference.
- Collaborate with team members to provide feedback and suggestions for process improvements.
**Requirements**
- Strong communication skills (Mandatory skill) to effectively engage with customers and address their inquiries.
- Active listening abilities (Mandatory skill) are essential for understanding customer needs and providing accurate solutions.
- Proven problem-solving skills to identify issues and offer appropriate resolutions swiftly and accurately.
- Empathy to connect with customers and enhance their experience through personalized attention.
**Estimated Salary: ₹2,50,000 - ₹3,00,000 per annum**
This role offers an exciting opportunity to work with a dynamic team and contribute to the success of Hindustan Recruitment's customer service department.
