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Customer Service Team Member
1 month ago
We are seeking an ambitious and empathetic Sales Support Specialist for a full-time position in Mumbai. As a key member of our customer service team, you will be responsible for delivering exceptional support to our clients and contributing to their satisfaction and retention.
To succeed in this role, you will need 1-3 years of work experience and excellent communication skills. You should be able to effectively interact with customers, understand their needs, and provide outstanding service. Strong problem-solving skills, empathy, and time management prowess are also essential.
Key Responsibilities:
- Handle customer inquiries and complaints professionally, ensuring high customer satisfaction.
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
- Provide customers with timely and accurate information about products and services.
- Collaborate with team members to improve customer service processes and ensure effective communication.
Requirements and Qualifications:
- Excellent communication skills (Mandatory) to effectively interact with customers and understand their needs.
- Proven ability in providing outstanding customer service (Mandatory) and managing client relations efficiently.
- Strong problem-solving skills to resolve customer inquiries and issues promptly and effectively.
- Empathy to understand and accommodate customer emotions and concerns, ensuring a positive service experience.
- Well-developed active listening skills to attentively capture customer feedback and needs.
- Time management prowess to handle tasks efficiently without compromising quality or customer satisfaction.
- Adaptability to adjust to different customer situations and organizational changes successfully.
- Basic familiarity with computer systems and customer relationship management software.
About Us
Hindustan Recruitment, founded in 2020 with headquarters in Chandigarh, is a leading provider of professional services specializing in staff augmentation, human resourcing, contract hiring, and permanent hiring. Our team of recruitment experts operates nationwide, working directly with customers to address staffing needs effectively.
