Guest Service Associate – Royal Service Liaison

3 weeks ago


Mumbai, Maharashtra, India Accor Full time
About Royal Service at Accor

Fairmont Hotels & Resorts is renowned for its exceptional service, and as a Guest Service Associate – Royal Service, you will be part of this prestigious team, providing personalized and efficient service to our discerning guests.

Key Responsibilities:
  • Telephone Operations: Handle incoming calls with courtesy and professionalism, addressing inquiries, requests, and concerns with efficiency and attention to detail.
  • Guest Assistance: Serve as a central point of contact for guests, offering personalized recommendations, arranging services, and ensuring that all guest requests are met with promptness and attention to detail.
  • Room Service Coordination: Coordinate room service orders with accuracy and timeliness, maintaining clear communication with kitchen and service staff.
  • Royal Service Coordination: Facilitate requests and services for VIP and special guests, ensuring that their needs and preferences are met with the utmost care and attention to detail.
  • Problem Resolution: Act as a problem solver for guests, addressing any issues or concerns with empathy and professionalism.
  • Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, offering personalized recommendations to enhance their stay experience.
  • Guest Communication: Maintain clear and open communication with guests, colleagues, and other departments, ensuring seamless coordination and execution of guest requests.
Qualifications:
  • Previous experience in a guest service or hospitality role, preferably in a luxury hotel environment.
  • Exceptional telephone etiquette and communication skills, with fluency in English (additional languages are a plus).
  • Strong problem-solving abilities and the ability to remain calm and composed under pressure.
  • Excellent organizational skills and attention to detail, with the ability to multitask effectively.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Proficiency in using computer systems and hotel management software.


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