Accor Guest Experience Associate

2 weeks ago


Mumbai, Maharashtra, India Accor Full time

As a Guest Experience Associate with Accor, you will ensure a warm welcome feeling for our guests as soon as they arrive.



What's in it for you:



  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21


What you will be doing:



  • Delivering optimum quality of our services
  • Monitoring and proposing measures to correct or improve our hotel's final products and processes
  • Conducting regular inspections and audits of all areas of the hotel to identify areas for improvement
  • Providing training and guidance to hotel staff on quality standards and best practices
  • Collecting and analyzing guest feedback to identify trends and areas of concern
  • Ensuring that the hotel complies with all relevant regulations and health and safety standards
  • Collaborating with department heads to address quality-related issues and implement improvements
  • Preparing regular reports for senior management


Qualifications:



  • Minimum 1 to 2 years of experience in the same role
  • Results orientation, multi-tasking, and creativity
  • Strong analytical and communication skills
  • Project management skills and hospitality business understanding

Accor is a hospitality company that operates worldwide, and we are committed to delivering exceptional guest experiences.


Join us as a Guest Experience Associate to be part of a dynamic team that values quality and customer satisfaction.



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