Accor Guest Experience Associate
2 weeks ago
As a Guest Experience Associate with Accor, you will ensure a warm welcome feeling for our guests as soon as they arrive.
What's in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Delivering optimum quality of our services
- Monitoring and proposing measures to correct or improve our hotel's final products and processes
- Conducting regular inspections and audits of all areas of the hotel to identify areas for improvement
- Providing training and guidance to hotel staff on quality standards and best practices
- Collecting and analyzing guest feedback to identify trends and areas of concern
- Ensuring that the hotel complies with all relevant regulations and health and safety standards
- Collaborating with department heads to address quality-related issues and implement improvements
- Preparing regular reports for senior management
Qualifications:
- Minimum 1 to 2 years of experience in the same role
- Results orientation, multi-tasking, and creativity
- Strong analytical and communication skills
- Project management skills and hospitality business understanding
Accor is a hospitality company that operates worldwide, and we are committed to delivering exceptional guest experiences.
Join us as a Guest Experience Associate to be part of a dynamic team that values quality and customer satisfaction.
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