Guest Relations Ambassador

4 weeks ago


Mumbai, Maharashtra, India Accor Full time

Job Title: Guest Relations Associate

Job Summary:

We are seeking a skilled Guest Relations Associate to provide exceptional service to our guests at Fairmont Mumbai. As the face of the hotel, you will be responsible for creating memorable experiences and ensuring their stay exceeds expectations.

Key Responsibilities:

  • Warm Welcome: Greet guests with a warm and friendly demeanor, providing a personalized welcome experience.
  • Guest Assistance: Assist guests with check-in and check-out procedures, ensuring a seamless process while maintaining high levels of hospitality.
  • Anticipate Needs: Anticipate guest needs and preferences, proactively offering assistance, information, and recommendations to enhance their stay.
  • Problem Resolution: Act as a point of contact for guest inquiries, concerns, and complaints, resolving issues promptly and effectively.
  • VIP Services: Provide personalized services to VIP guests, including arranging special amenities and coordinating special requests.
  • Concierge Services: Assist guests with reservations, transportation arrangements, and recommendations for dining, entertainment, and sightseeing options.
  • Guest Communication: Maintain clear and open communication with guests, keeping them informed about hotel services and facilities.
  • Relationship Building: Build and maintain strong relationships with guests, ensuring their loyalty and satisfaction with their Fairmont Mumbai experience.

Requirements:

  • Previous experience in guest relations, customer service, or hospitality is preferred.
  • Excellent interpersonal and communication skills, with fluency in English (additional languages are a plus).
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Exceptional attention to detail and organizational skills.
  • Ability to multitask effectively and prioritize guest needs in a fast-paced environment.
  • Flexibility to work various shifts, including weekends and holidays.
  • Proficiency in using computer systems and hotel management software.

About Accor:

Accor is a world-leading hospitality group with over 5,400 properties in more than 110 countries. We are committed to diversity and inclusion, and our ambition is to attract, recruit, and promote diverse talent.



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