Accor Reservation Specialist

4 weeks ago


Mumbai, Maharashtra, India Accor Full time

Accor Job Description

At Accor, we are committed to diversity and inclusion. We strive to attract, recruit, and promote diverse talent. Our goal is to create a work environment that is inclusive and respectful of all individuals.

Key Responsibilities

  • Handle requests from guests, companies, and travel agents via phone or other platforms for ibis Mumbai Vikhroli, ibis Navi Mumbai, and ibis Thane.
  • Constantly update the Opera Reservations system by maintaining rates, validity dates, mail messages, and availability control.
  • Monitor occupancy for upcoming weeks and input stop sell dates into the PMS system, advising Front Office, Telephones, and ARS allotment holders.
  • Assist in preparing and checking the rate manual, ensuring rates and rate schedules in the computer system are accurate.
  • Maintain and update room vacancies on online booking platforms.
  • Help meet monthly revenue targets.
  • Deal with guests professionally and maintain confidentiality of guest information and property data.

Requirements

  • Relevant diploma or degree in Hotel Management.
  • 3 to 4 years of Hotel Industry experience.
  • Knowledge of Opera Software.
  • Strong operational and technical knowledge.
  • Strive for results (success-oriented, data-driven, proactive).


  • Mumbai, Maharashtra, India Accor Full time

    About the RoleAs a key member of our team, you will be responsible for delivering an exceptional customer experience, ensuring seamless reservations and booking processes across our hotels.Key Responsibilities• Manage reservations and bookings for our guests, providing personalized support and ensuring a smooth experience from inquiry to check-out.•...


  • Mumbai, Maharashtra, India Accor Full time

    Accor Commitment to Diversity & InclusionWe strive to create an inclusive work environment where diverse talent can thrive. Our goal is to attract, recruit, and promote individuals from all backgrounds.Job SummaryWe are seeking a skilled Reservation Executive to join our team at Accor. As a key member of our front office team, you will be responsible for...

  • Reservations Manager

    2 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job SummaryWe are seeking a skilled Reservations Manager to join our team at Accor. The successful candidate will be responsible for ensuring the hotel's reservations operations are running efficiently and effectively.Key ResponsibilitiesReservations OperationsTeam ManagementGuest ServiceQuality ControlReporting


  • Mumbai, Maharashtra, India Accor Full time

    Job SummaryFairmont Hotels & Resorts is a renowned hospitality group with a portfolio of over 90 extraordinary hotels worldwide. As a Reservations Associate, you will play a crucial role in delivering exceptional guest experiences and maximizing room bookings.Key ResponsibilitiesMaximize room bookings by providing a pleasant and efficient reservations...

  • Reservation Manager

    4 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    At Accor, we are committed to delivering exceptional guest experiences and providing unparalleled service. As a Reservation Manager, you will play a critical role in ensuring the smooth operation of our hotel's reservations process.Key Responsibilities:Manage the reservations operations, ensuring that hotel standards and procedures are fully known and...


  • Mumbai, Maharashtra, India Accor Full time

    Company OverviewFairmont Hotels & Resorts is a global hospitality leader, renowned for its exceptional service and commitment to excellence. With a portfolio of over 90 extraordinary hotels worldwide, we offer unparalleled experiences that leave lasting impressions.SalaryWe are offering a competitive salary of $80,000 - $100,000 per annum, commensurate with...

  • Reservation Manager

    3 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Accor Job DescriptionAt Accor, we are committed to Diversity & Inclusion, and our ambition is to attract, recruit, and promote diverse talent. We strive to create a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity.We are seeking a highly skilled Reservation Executive to join our team at...


  • Mumbai, Maharashtra, India Accor Full time

    Job Title: Reservations ExecutiveAt Accor, we are committed to delivering exceptional guest experiences and exceeding expectations. As a Reservations Executive, you will play a vital role in ensuring seamless reservations and guest interactions.Key Responsibilities:Guest Communication: Respond promptly and professionally to guest inquiries via various...


  • Mumbai, Maharashtra, India Accor Full time

    Purpose of the Role:We are looking for a highly skilled Reservations Manager to join our team at Accor. This is a unique opportunity to work with a world-leading hospitality group and contribute to the success of our luxury hotels.Key Responsibilities:- Manage the reservations operations, ensuring hotel standards and procedures are fully known and followed.-...


  • Mumbai, Maharashtra, India Accor Full time

    Job SummaryWe are seeking a highly skilled Reservation Manager to join our team at Accor. As a key member of our reservations operations, you will be responsible for ensuring the hotel standards and procedures are fully known and followed.Key ResponsibilitiesManage the reservations operations, ensuring hotel standards and procedures are fully known and...


  • Mumbai, Maharashtra, India Accor Full time

    Our Commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Do what you love, care for the world, dare to challenge the status quo #BELIMITLESSKey Responsibilities:Handle guest, company and travel agent requests via phone or other platforms for ibis Mumbai Vikhroli, ibis Navi Mumbai &...

  • Reservation Team Lead

    2 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    At Accor, we are proud to offer a unique opportunity for a highly motivated and experienced professional to join our team as a Reservation Team Lead. This role is a key position in our Reservations department, and we are looking for someone who can provide exceptional leadership and guidance to our team members.The ideal candidate will have a proven track...


  • Mumbai, Maharashtra, India Accor Full time

    Job Title: Reservation ManagerJoin the Accor team as a Reservation Manager and be part of a global hospitality leader. As a key member of our front office team, you will be responsible for managing the reservations operations, ensuring seamless guest experiences, and driving revenue growth.Key Responsibilities:Manage reservations operations, ensuring hotel...


  • Mumbai, Maharashtra, India Accor Full time

    Accommodation Expertise:We are looking for a skilled Reservation Executive to join our team at Accor, providing exceptional services to our guests and clients.Key Responsibilities:Handle guest inquiries and requests via phone or online platforms.Maintain the Opera Reservations system, ensuring rate updates, validity dates, and mail messages are...


  • Mumbai, Maharashtra, India AccorHotel Full time

    Key Responsibilities:As a Reservation Manager at Accor Hotel, you will be responsible for maintaining high levels of room sales through effective upselling strategies. You will adhere to Accor guidelines for all financial procedures and ensure maximum room occupancy within agreed overbooking policies. Additionally, you will be responsible for balancing...


  • Mumbai, Maharashtra, India Accor Full time

    We are seeking a skilled Reservations Associate to join our team at Accor. As a key member of our hospitality services team, you will be responsible for maximizing room bookings and delivering exceptional customer service.Primary Responsibilities:Maximize room bookings while ensuring efficient and effective reservations processes.Work closely with internal...


  • Mumbai, Maharashtra, India Accor Full time

    Job Summary:Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit.Key Responsibilities: Respond effectively to guest inquiries via phone,...


  • Mumbai, Maharashtra, India Accor Full time

    About UsFairmont Hotels & Resorts is a renowned hospitality group with a portfolio of over 90 extraordinary hotels worldwide. Since 1907, we have been creating unforgettable experiences for our guests, with a focus on engaging service, awe-inspiring public spaces, and locally inspired cuisine.Job SummaryWe are seeking a highly motivated and organized...

  • Reservation Manager

    2 weeks ago


    Mumbai, Maharashtra, India Accor Full time

    Job SummaryAs a key member of our Reservations team, you will be responsible for leading and managing all aspects of the department, ensuring exceptional service standards are consistently met. Your goal will be to maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services.Key ResponsibilitiesLead and manage all...


  • Mumbai, Maharashtra, India Accor Full time

    Job SummaryFairmont Hotels & Resorts is a renowned hospitality group with a portfolio of over 90 extraordinary hotels worldwide. As a Reservations Associate, you will play a vital role in delivering exceptional guest experiences and maximizing room bookings.Key ResponsibilitiesMaximize room bookings by providing a pleasant and efficient reservations...