Accor Reservation Specialist
4 weeks ago
Accor Job Description
At Accor, we are committed to diversity and inclusion. We strive to attract, recruit, and promote diverse talent. Our goal is to create a work environment that is inclusive and respectful of all individuals.
Key Responsibilities
- Handle requests from guests, companies, and travel agents via phone or other platforms for ibis Mumbai Vikhroli, ibis Navi Mumbai, and ibis Thane.
- Constantly update the Opera Reservations system by maintaining rates, validity dates, mail messages, and availability control.
- Monitor occupancy for upcoming weeks and input stop sell dates into the PMS system, advising Front Office, Telephones, and ARS allotment holders.
- Assist in preparing and checking the rate manual, ensuring rates and rate schedules in the computer system are accurate.
- Maintain and update room vacancies on online booking platforms.
- Help meet monthly revenue targets.
- Deal with guests professionally and maintain confidentiality of guest information and property data.
Requirements
- Relevant diploma or degree in Hotel Management.
- 3 to 4 years of Hotel Industry experience.
- Knowledge of Opera Software.
- Strong operational and technical knowledge.
- Strive for results (success-oriented, data-driven, proactive).
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