Reservations Associate

3 weeks ago


Mumbai, Maharashtra, India Accor Full time

Job Summary

Fairmont Hotels & Resorts is a renowned hospitality group with a portfolio of over 90 extraordinary hotels worldwide. As a Reservations Associate, you will play a crucial role in delivering exceptional guest experiences and maximizing room bookings.

Key Responsibilities

  • Maximize room bookings by providing a pleasant and efficient reservations service.
  • Ensure that reservations are dealt with effectively, while maximizing revenue.
  • Work with internal/external representatives to execute reservations and provide effective support to the team.
  • Identify optimal use of resources and educate the team on cost-effective practices.
  • Ensure that reservations requests are answered promptly and politely, and complete details are recorded as per standard procedure.

Requirements

  • Bachelor's Degree from a reputable hospitality school.
  • Fresher or minimum 6 months to 1 year experience in a similar capacity with proven records.
  • Excellent reading, writing, and oral proficiency in English language.
  • Proficient in MS Excel, Word, and PowerPoint.

Competencies

  • Ability to accept responsibility.
  • Self-confidence, motivation, drive, and tenacity.
  • Ability to enhance organizational performance.
  • Ability to clearly delegate tasks and responsibilities.

About Accor

Accor is a world-leading hospitality group with over 5,400 properties in more than 110 countries. We are committed to diversity and inclusion, and our ambition is to attract, recruit, and promote diverse talent.



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