Reservations Coordinator
4 weeks ago
AccorHotel is seeking a highly skilled and motivated Reservations Associate to join our team. As a key member of our reservations team, you will be responsible for maximizing room bookings and delivering exceptional customer service.
Key Responsibilities:- Maximize room bookings by providing a pleasant and efficient reservation service.
- Ensure that reservations are handled effectively while maximizing revenue.
- Work with internal and external representatives to execute reservations.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team is trained on all safety provisions.
- Identify optimal cost-effective use of resources and educate the team on the same.
- Maintain and update the corporate database, ensuring delegate information and records are accurate and up-to-date.
- Ensure that reservations requests are answered promptly and politely, with complete details recorded as per standard procedure.
- Handle incoming enquiries efficiently and effectively, converting them into bookings.
- Handle enquiries promptly and efficiently, with the overall objective of maximizing sales and room occupancy rates.
- Bachelor's degree from a reputable hospitality school.
- Fresher or minimum 6 months to 1 year of experience in a similar capacity, with proven records.
- Excellent reading, writing, and oral proficiency in English language.
- Proficient in MS Excel, Word, and PowerPoint.
- Ability to accept responsibility, self-confidence, motivation, drive, and tenacity.
- Ability to enhance organizational performance and clearly delegate tasks and responsibilities.
No
Employment Type:Full-time
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