Reservations Coordinator

4 weeks ago


Mumbai, Maharashtra, India Accor Full time

Company Overview

Fairmont Hotels & Resorts is a renowned hospitality group with a portfolio of over 90 extraordinary hotels worldwide. Since 1907, we have been creating unforgettable experiences for our guests, with a focus on engaging service, awe-inspiring public spaces, and locally inspired cuisine.

Job Summary

We are seeking a highly motivated and organized Reservations Associate to join our team. As a key member of our reservations team, you will be responsible for maximizing room bookings, ensuring effective reservations management, and providing exceptional customer service.

Key Responsibilities

  • Maximize room bookings by delivering a pleasant and efficient reservations service.
  • Ensure that reservations are dealt with effectively, while maximizing revenue.
  • Work with internal/external representatives from different functions for executing the reservations.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Ensure that the team has been trained for all safety provisions.
  • Identify optimal, cost-effective use of resources and educate the team on the same.
  • Maintain and update corporate database, entering delegate bookings to ensure delegate information/records are kept up to date and accurate for future events.
  • Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
  • Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings.

Requirements

  • Bachelor's Degree from a reputable hospitality school.
  • Fresher or Minimum 6 months to 1 year experience in similar capacity with proven records.
  • Excellent reading, writing, and oral proficiency in English language.
  • Proficient in MS Excel, Word, & PowerPoint.

Competencies

  • Ability to accept responsibility.
  • Self-confidence, motivation, drive, and tenacity.
  • Ability to enhance organizational performance.
  • Ability to clearly delegate tasks and responsibilities.

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.



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