Reservations Coordinator
4 weeks ago
Company Overview
Fairmont Hotels & Resorts is a renowned hospitality group with a portfolio of over 90 extraordinary hotels worldwide. Since 1907, we have been creating unforgettable experiences for our guests, with a focus on engaging service, awe-inspiring public spaces, and locally inspired cuisine.
Job Summary
We are seeking a highly motivated and organized Reservations Associate to join our team. As a key member of our reservations team, you will be responsible for maximizing room bookings, ensuring effective reservations management, and providing exceptional customer service.
Key Responsibilities
- Maximize room bookings by delivering a pleasant and efficient reservations service.
- Ensure that reservations are dealt with effectively, while maximizing revenue.
- Work with internal/external representatives from different functions for executing the reservations.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Identify optimal, cost-effective use of resources and educate the team on the same.
- Maintain and update corporate database, entering delegate bookings to ensure delegate information/records are kept up to date and accurate for future events.
- Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
- Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings.
Requirements
- Bachelor's Degree from a reputable hospitality school.
- Fresher or Minimum 6 months to 1 year experience in similar capacity with proven records.
- Excellent reading, writing, and oral proficiency in English language.
- Proficient in MS Excel, Word, & PowerPoint.
Competencies
- Ability to accept responsibility.
- Self-confidence, motivation, drive, and tenacity.
- Ability to enhance organizational performance.
- Ability to clearly delegate tasks and responsibilities.
Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
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