Training and Quality Analyst

1 week ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time
Job Details

FatakPay Digital Pvt. Ltd. is hiring a Training and Quality Analyst to drive business growth through effective training and quality analysis. The successful candidate will have a minimum of 3 years of experience in training or quality analysis, preferably in the financial services or debt collection domain.

Key Responsibilities:

  • Monitor and evaluate agent calls to ensure adherence to quality and compliance standards.
  • Identify areas of improvement in agent performance, communication, and customer handling.
  • Recommend process improvements to enhance agent performance and compliance.
  • Work closely with team leaders to ensure quality standards are upheld across teams.

Salary Range: ₹700,000 - ₹1,100,000 per annum (dependent on qualifications and experience)



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