Debt Collection Trainer and Analyst
1 week ago
FatakPay Digital Pvt. Ltd. is seeking a highly skilled Debt Collection Trainer and Analyst to join our team in Marol, Andheri East, Mumbai. As a key member of our organization, you will play a vital role in shaping the skills and knowledge of our debt collection agents.
The ideal candidate should have a minimum of 3 years of experience in training or quality analysis, preferably in the financial services or debt collection domain. Strong communication and presentation skills are essential for this position.
Responsibilities:
- Design and deliver comprehensive training programs for debt collection agents.
- Develop training materials, modules, and SOPs to enhance agent performance and compliance.
- Provide training on negotiation skills, customer interaction techniques, and product knowledge.
- Conduct soft skills training to improve communication, empathy, and problem-solving capabilities.
- Evaluate training effectiveness through assessments and quizzes.
- Monitor and evaluate agent calls to ensure adherence to quality and compliance standards.
- Prepare quality scorecards and reports for management.
- Identify areas of improvement in agent performance, communication, and customer handling.
Requirements:
- Minimum 3 years of experience in training or quality analysis.
- Familiarity with CRM systems and call monitoring tools.
- Proficiency in Excel for reporting and analysis.
- Strong ability to design and deliver engaging training programs.
- Excellent presentation and communication skills.
Benefits:
- Competitive salary: ₹1,500,000 - ₹2,500,000 per annum.
- Opportunity to play a key role in agent development and organizational growth.
- Exposure to cutting-edge tools and technologies in fintech debt collection.
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Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full timeJob Title: Debt Collection Trainer and Quality SpecialistAbout Us: FatakPay Digital Pvt. Ltd. is a leading fintech company specializing in debt collection services.Job Description:We are seeking a highly skilled Debt Collection Trainer and Quality Specialist to join our team. As a key member of our training department, you will be responsible for designing...
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