Debt Collection Trainer and Analyst

1 week ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time
About the Role

FatakPay Digital Pvt. Ltd. is seeking a highly skilled Debt Collection Trainer and Analyst to join our team in Marol, Andheri East, Mumbai. As a key member of our organization, you will play a vital role in shaping the skills and knowledge of our debt collection agents.

The ideal candidate should have a minimum of 3 years of experience in training or quality analysis, preferably in the financial services or debt collection domain. Strong communication and presentation skills are essential for this position.

Responsibilities:

  • Design and deliver comprehensive training programs for debt collection agents.
  • Develop training materials, modules, and SOPs to enhance agent performance and compliance.
  • Provide training on negotiation skills, customer interaction techniques, and product knowledge.
  • Conduct soft skills training to improve communication, empathy, and problem-solving capabilities.
  • Evaluate training effectiveness through assessments and quizzes.
  • Monitor and evaluate agent calls to ensure adherence to quality and compliance standards.
  • Prepare quality scorecards and reports for management.
  • Identify areas of improvement in agent performance, communication, and customer handling.

Requirements:

  • Minimum 3 years of experience in training or quality analysis.
  • Familiarity with CRM systems and call monitoring tools.
  • Proficiency in Excel for reporting and analysis.
  • Strong ability to design and deliver engaging training programs.
  • Excellent presentation and communication skills.

Benefits:

  • Competitive salary: ₹1,500,000 - ₹2,500,000 per annum.
  • Opportunity to play a key role in agent development and organizational growth.
  • Exposure to cutting-edge tools and technologies in fintech debt collection.


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