Debt Collection Team Lead

9 hours ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time
About the Role

We are looking for a highly skilled Debt Collection Team Lead to oversee our debt collection operations. The ideal candidate will have a minimum of 3 years of experience in training or quality analysis, preferably in the financial services or debt collection domain.

Responsibilities:

  1. Maintain high-quality standards across all teams.
  2. Regularly monitor and evaluate agent calls to ensure adherence to quality and compliance standards.
  3. Prepare quality scorecards and reports for management.
  4. Identify areas of improvement in agent performance, communication, and customer handling.

Estimated Salary: ₹900,000 - ₹1,400,000 per annum (based on industry standards and location)



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