Debt Collection Expert
1 week ago
Job Overview:
FatakPay Digital Pvt. Ltd. is a leading fintech company seeking a highly skilled Debt Collection Expert to join our team. As a key member of our organization, you will be responsible for designing and delivering comprehensive training programs for debt collection agents.
About the Role:
We are looking for an experienced professional with a minimum of 3 years in training or quality analysis, preferably in the financial services or debt collection domain. Your expertise will help us enhance agent performance and compliance while ensuring a positive customer experience.
Key Responsibilities:
- Design and deliver engaging training programs for debt collection agents, including onboarding and refresher training.
- Develop training materials, modules, and SOPs to improve agent performance and adherence to regulatory guidelines.
- Provide training on negotiation skills, customer interaction techniques, and product knowledge.
- Conduct soft skills training to enhance communication, empathy, and problem-solving capabilities.
- Evaluate training effectiveness through assessments and quizzes.
- Monitor and evaluate agent calls to ensure quality and compliance standards are met.
- Identify areas of improvement in agent performance and provide constructive feedback.
- Prepare quality scorecards and reports for management.
Benefits:
- Competitive salary: ₹12,00,000 - ₹18,00,000 per annum (dependent on experience).
- Opportunity to play a key role in agent development and organizational growth.
- Exposure to cutting-edge tools and technologies in fintech debt collection.
- Collaborative and dynamic work environment.
Location:
Marol, Andheri East, Mumbai.
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