Debt Collection Trainer and Quality Specialist

2 days ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

Job Title: Debt Collection Trainer and Quality Specialist

About Us: FatakPay Digital Pvt. Ltd. is a leading fintech company specializing in debt collection services.

Job Description:

We are seeking a highly skilled Debt Collection Trainer and Quality Specialist to join our team. As a key member of our training department, you will be responsible for designing and delivering comprehensive training programs for debt collection agents. Your expertise will help enhance agent performance, compliance, and customer interaction skills.

Responsibilities:

  • Develop and deliver engaging training programs for debt collection agents
  • Design training materials, modules, and SOPs to improve agent performance and compliance
  • Conduct assessments and quizzes to evaluate training effectiveness
  • Provide constructive feedback to agents and track their progress post-training
  • Regularly monitor and evaluate agent calls to ensure adherence to quality and compliance standards

Requirements:

  • Minimum 3 years of experience in training or quality analysis, preferably in the debt collection or financial services industry
  • Familiarity with CRM systems and call monitoring tools
  • Proficiency in Excel for reporting and analysis
  • Strong presentation and communication skills
  • Analytical mindset to evaluate call metrics and provide actionable insights

Benefits:

  • Competitive salary with performance-based incentives
  • Opportunity to play a key role in agent development and organizational growth
  • Exposure to cutting-edge tools and technologies in fintech debt collection

Estimated Salary: ₹850,000 - ₹1,050,000 per annum



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