Debt Collection Training Specialist

5 days ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

Job Title: Debt Collection Training Specialist

About Us: FatakPay Digital Pvt. Ltd. is a leading fintech company specializing in debt collection services. Our team is dedicated to providing top-notch training and quality assurance to ensure exceptional agent performance.

Salary: ₹800,000 - ₹1,200,000 per annum, depending on experience

Job Description:

Key Responsibilities:

  • Design and deliver comprehensive training programs for debt collection agents, including onboarding and refresher training.
  • Develop training materials, modules, and SOPs to enhance agent performance and compliance.
  • Train agents on negotiation skills, customer interaction techniques, and product knowledge.
  • Conduct soft skills training to improve communication, empathy, and problem-solving capabilities.
  • Evaluate and provide feedback on training effectiveness.
  • Regularly monitor and evaluate agent calls to ensure adherence to quality and compliance standards.
  • Identify areas of improvement in agent performance, communication, and customer handling.

Required Skills and Qualifications:

  • Minimum 3 years of experience in training or quality analysis, preferably in the debt collection or financial services industry.
  • Familiarity with CRM systems and call monitoring tools.
  • Proficiency in Excel for reporting and analysis.
  • Strong ability to design and deliver engaging training programs.
  • Excellent presentation and communication skills.

Benefits:

  • Competitive salary with performance-based incentives.
  • Opportunity to play a key role in agent development and organizational growth.
  • Exposure to cutting-edge tools and technologies in fintech debt collection.


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