Debt Collection Training Specialist
5 days ago
Job Title: Debt Collection Training Specialist
About Us: FatakPay Digital Pvt. Ltd. is a leading fintech company specializing in debt collection services. Our team is dedicated to providing top-notch training and quality assurance to ensure exceptional agent performance.
Salary: ₹800,000 - ₹1,200,000 per annum, depending on experience
Job Description:
Key Responsibilities:
- Design and deliver comprehensive training programs for debt collection agents, including onboarding and refresher training.
- Develop training materials, modules, and SOPs to enhance agent performance and compliance.
- Train agents on negotiation skills, customer interaction techniques, and product knowledge.
- Conduct soft skills training to improve communication, empathy, and problem-solving capabilities.
- Evaluate and provide feedback on training effectiveness.
- Regularly monitor and evaluate agent calls to ensure adherence to quality and compliance standards.
- Identify areas of improvement in agent performance, communication, and customer handling.
Required Skills and Qualifications:
- Minimum 3 years of experience in training or quality analysis, preferably in the debt collection or financial services industry.
- Familiarity with CRM systems and call monitoring tools.
- Proficiency in Excel for reporting and analysis.
- Strong ability to design and deliver engaging training programs.
- Excellent presentation and communication skills.
Benefits:
- Competitive salary with performance-based incentives.
- Opportunity to play a key role in agent development and organizational growth.
- Exposure to cutting-edge tools and technologies in fintech debt collection.
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