Quality Assurance and Training Professional

14 hours ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

About the Role: We are seeking a talented Quality Assurance and Training Professional to join our team as a Debt Collection Trainer and Quality Specialist.

Key Responsibilities:

  • Design and develop comprehensive training programs for debt collection agents
  • Deliver compliance training to ensure adherence to regulatory guidelines and company policies
  • Monitor and evaluate agent performance to identify areas of improvement
  • Collaborate with team leaders to ensure quality standards are upheld across teams

Requirements:

  • Minimum 3 years of experience in training or quality analysis, preferably in the debt collection or financial services industry
  • Familiarity with CRM systems and call monitoring tools
  • Excellent presentation and communication skills
  • Analytical mindset to evaluate call metrics and provide actionable insights

Salary and Benefits: ₹950,000 - ₹1,300,000 per annum, including competitive bonuses and career growth opportunities.



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