Enterprise Quality Assurance and Training Specialist

2 weeks ago


Mumbai, Maharashtra, India Lodha Ventures Full time

About Lodha Ventures

Lodha Ventures is a pioneering collective of high-growth new-age businesses, empowering entrepreneurs to turn ambitious ideas into category-disrupting enterprises.

We deploy patient proprietary capital with a focus on value creation, operating with independent CEOs and empowered leadership teams that foster a performance-driven culture.

Our decentralized portfolio cultivates consumer-centric brands at the forefront of innovation, anchored in sound business practices.

The Role:

The Training and Quality Specialist plays a crucial role in ensuring the effectiveness and efficiency of Direct Business operations by developing and implementing training programs and quality assurance initiatives.

This position is responsible for equipping agents and staff with the necessary knowledge, skills, and tools to deliver exceptional productivity and uphold quality standards.

Your Key Responsibilities:

  • Training Program Development: Design, develop, and deliver comprehensive training programs for agents, including new hire training, ongoing skill development, and specialized training in areas such as sales techniques, query handling, compliance, and technology usage.
  • Content Creation: Curate training materials, presentations, and resources such as calling scripts, manuals, guides, videos, and e-learning modules to support training initiatives.
  • Onboarding and Orientation: Facilitate the onboarding process for new hires, providing them with the necessary tools, resources, and knowledge to quickly acclimate to their roles and contribute effectively to the team.
  • Quality Assurance Programs: Develop and implement quality assurance programs and processes to monitor and evaluate the performance of agents.
  • Call Monitoring and Feedback: Monitor calls and other interactions between agents and leads to assess quality and adherence to scripting and best practices.
  • Performance Analysis and Reporting: Analyze data and metrics related to training effectiveness, quality assurance results, customer feedback, and performance trends.

Requirements:

  • Bachelor's degree in business, education, or a related field.
  • Previous experience in training, quality assurance, or a similar role, preferably in the real estate/interior design industry.
  • Strong knowledge of real estate and interior design operations, processes, and regulations.
  • Excellent communication, presentation, and interpersonal skills.

Estimated Salary: $80,000 - $110,000 per annum, depending on location and experience.



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