Training and Quality Assurance Specialist
5 hours ago
Job Description:
FatakPay Digital Pvt. Ltd. is a pioneering fintech company that requires a highly skilled Training and Quality Assurance Specialist to join our team. The successful candidate will be responsible for designing and implementing effective training programs for debt collection agents, ensuring they meet high-quality standards and regulatory requirements.
About the Role:
We are seeking an experienced professional with a minimum of 3 years in training or quality analysis, preferably in the financial services or debt collection domain. Your expertise will help us enhance agent performance and compliance while ensuring a positive customer experience.
Key Responsibilities:
- Design and deliver comprehensive training programs for debt collection agents, including onboarding and refresher training.
- Develop training materials, modules, and SOPs to improve agent performance and adherence to regulatory guidelines.
- Provide training on negotiation skills, customer interaction techniques, and product knowledge.
- Conduct soft skills training to enhance communication, empathy, and problem-solving capabilities.
- Evaluate training effectiveness through assessments and quizzes.
- Monitor and evaluate agent calls to ensure quality and compliance standards are met.
- Identify areas of improvement in agent performance and provide constructive feedback.
- Prepare quality scorecards and reports for management.
Salary Range:
₹12,00,000 - ₹18,00,000 per annum (dependent on experience). We offer a competitive salary package that reflects your skills and experience.
Location:
Marol, Andheri East, Mumbai.
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